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Privacy Policy

ANASTORA

A company limited by guarantee with charitable purpose

Effective Date: 1st December 2025
Last Updated: 1st December 2025

ANASTORA (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you engage with us—whether as a donor, partner, volunteer, beneficiary, or visitor to our website.

1. Who We Are

ANASTORA is a UK-based humanitarian organization working to deliver critical aid and support to communities third world countries. We are registered as a company limited by guarantee with charitable purpose.

Registered Office: Alexander House, 102 Seymour Place, London, England, W1H 1NF
Company Number: ###TBC###

For data protection matters, contact our Data Protection Officer:
📧 info@anastora.org

2. What Data We Collect

We may collect and process:

  • Identity data: name, title, date of birth
  • Contact data: address, email, phone number
  • Donation data: bank details, donation history, Gift Aid declarations
  • Communication preferences: opt-ins for email, post, SMS
  • Engagement data: event attendance, volunteer activity, survey responses
  • Website usage data: IP address, browser type, pages visited (via cookies)

We do not knowingly collect data from children under 13 without verified parental consent.

3. How We Use Your Data

We use your personal data to:

  • Process and acknowledge donations and standing orders
  • Manage Gift Aid claims (where applicable)
  • Communicate with you about our work, if you’ve opted in
  • Respond to inquiries or support requests
  • Administer events, campaigns, and volunteer programmes
  • Comply with legal, regulatory, and financial obligations

We only process your data where we have a lawful basis—such as your consent, a legal obligation, or our legitimate interest in furthering our charitable mission.

4. Sharing Your Data

We do not sell or rent your personal data. We may share it with trusted service providers who support our operations (e.g., payment processors, mailing houses, IT providers), under strict confidentiality agreements.

We may also disclose your data if required by law, regulation, or court order.

5. International Transfers

If we transfer your data outside the UK or EEA—for example, to partners or service providers supporting our work in developing countries —we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data adequacy decisions.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above, including legal, accounting, or reporting requirements. Donation records are typically kept for 6 years after the end of the financial year in which the donation was made.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Object to or restrict certain types of processing
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@anastora.org

8. Cookies and Website Tracking

Our website uses cookies to improve your experience and analyze traffic. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Data Protection Officer
ANASTORA
Alexander House, 102 Seymour Place, London, England, W1H 1NF
📧 info@anastora.org